Sunday Hours Now Available for COVID-19 Calls/Emails to Peterborough Public Health
Written by Communications, March 23, 2020
Public Health Nurses Available Seven Days a Week to Consult with Symptomatic Residents Who Have Recently Travelled
Peterborough Public Health announced today that due to high call volume it is now offering Sunday phone hours starting March 28, 2020 for residents wanting to speak with a Public Health Nurse about COVID-19.
“Residents can now call us seven days a week to reach a Public Health Nurse if they have respiratory symptoms and a travel history,” said Dr. Rosana Salvaterra, Medical Officer of Health. “We’ve also increased our staffing levels so callers are more quickly triaged which has reduced wait times considerably.”
Calls to Peterborough Public Health have consistently ranged from 600-900 per day since it began offering extended hours March 12.
Peterborough Public Health also encourages residents with internet access and COVID-19 concerns to use the self-assessment tool developed by the Ministry of Health. It is available at www.peterboroughpublichealth.ca on the homepage under “Do I Have COVID-19?”.
Peterborough Public Health’s extended hours for COVID-19-related consultations are Monday through Friday from 8:30 a.m. to 8:00 p.m., and on Saturdays and Sundays from 9:00 a.m. to 4:00 p.m. Residents can call 705-743-1000 or email covid19@peterboroughpublichealth.ca to contact a Public Health Nurse. After these hours, people can call Telehealth Ontario for medical advice at 1-866-797-0000.
Visit Ontario’s website to learn more about how the province continues to protect Ontarians from COVID-19.
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For further information, please contact:
Brittany Cadence
Communications Manager
705-743-1000, ext. 391